As the travel industry modernizes and continues to embrace technological advancements, corporate travel programs can now offer greater access to a wider array of content sources. This builds trust with travellers and reduces policy violations, but greater choice and transparency in travel content only addresses some of the common traveller complaints.

Business travel has historically been restricted by closed systems and outdated infrastructure, which can make it difficult to deliver delightful travel experiences. Even today, with so many legacy systems to navigate that often look and operate differently than most consumer-grade interfaces, it can be challenging for travel advisors to provide true support and meet the needs of travellers in the moment.

However, by providing a single platform for travellers, travel managers, and travel advisors, we can improve both servicing capabilities and resolution response times. Below, we take a look at this from the advisor’s perspective and explore how we are empowering our team to provide more personalized services and respond rapidly when disruptions occur.

Enhance the Traveller Experience

Imagine a traveller reaching out to Direct Travel for support. Instead of navigating through multiple systems, our team of seasoned advisors can directly access critical traveller information in a single location. The travel platform for our next-gen technology Avenir is powered by Spotnana, and their agent companion view consolidates all relevant information in one place.

This provides our travel advisors with a comprehensive view into details such as:

• Profile: Personal and work details, travel preferences, loyalty programs, and payment methods, including unused air credits.
• Policies: Instant reference to traveller-specific booking policies and approval processes.
• Booking Restrictions: Visibility of country-specific restrictions and designated booking types.
• Trips: An overview of all upcoming, past, and cancelled trips, with options to share or download consolidated itineraries.
• Supplier Contracts: Quick access to negotiated air, hotel, and car supplier rates.

Having this information in context enables our advisors to address booking changes or travel needs more effectively. Updates made – such as new policies, negotiated rates, or booking restrictions – are immediately available, creating a responsive experience for both advisors and their travellers.

Increase Efficiency

Travel managers can lean on Direct Travel to enhance their productivity because our advisors can easily access a comprehensive set of traveller details on the manager’s behalf. Through Spotnana’s agent companion view and its expandable side panel, advisors can view client trip details, preferred suppliers, and negotiated rates.

This easy access translates to valuable time saved searching for information and a more proactive and personalized experience, allowing advisors to resolve issues quickly and deliver exceptional service.

Ensure Seamless, Personalized Service

With Avenir, Direct Travel is setting out to deliver a unified, traveller-centric platform – and our people are a key part of its success. By empowering our advisors to leverage Spotnana’s groundbreaking technology, we can ensure the same content, policies, profiles, trip histories, and negotiated rates are available on a single platform for travellers, managers, and agents.

If your organization is ready to learn more about how Avenir can support your advisors and travellers, get in touch with the Direct Travel team.